The Bigger Picture Clinic is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
Your Personal Information is also protected in line with the requirements of the EU General Data Protection Regulation (GDPR), for individuals in the EU.
Where electronic data is transmitted to international-based servers, The Bigger Picture Clinic has taken steps to ensure that data is maintained under security and privacy principals that provide a level of protection at least as secure as those protections required by the Australian Privacy Act 1988 and EU GDPR.
Collection of personal information
The Bigger Picture Clinic collects your personal and sensitive information only if you have consented to the information being collected, and if the information is reasonably necessary for conducting therapy services.
We collect personal information about you, such as your name, contact details, gender, date of birth, and details of your medical practitioner.
We collect sensitive information about you such as developmental history, treatment information and other health and allied health services.
We only collect your information by lawful and fair means.
We will always collect personal information from you directly unless it is unreasonable or impractical for us to do so. On occasion, we may collect information from other involved services and professionals where you have expressly given permission.
Security of your information
We take appropriate steps to protect your personal and sensitive information held by us from misuse, interference, unauthorised access, modification, loss or disclosure. This includes during storage, collection, processing, transfer and destruction of the information.
Information is stored in secure electronic databases. The Bigger Picture Clinic has taken all reasonable care to ensure that all electronic databases and systems used are secure and maintain client data privacy and confidentiality. Electronic data may be stored or processed using the following services (see links for further information about how they maintain security and privacy:
Teams ( online video conferencing – https://www.microsoft.com/en-au/microsoft-teams/group-chat-software
Zoom (online video conferencing) –https://zoom.us/privacy
Stripe (payment processing) –https://stripe.com/au/privacy
Power Diary (online Practice Management System) https://www.powerdiary.com/privacy-policy/
Where electronic data is transmitted to international-based servers, The Bigger Picture Clinic has taken steps to ensure that data is maintained under security and privacy principals that provide a level of protection at least as secure as those protections required by the Privacy Act 1988.
Where information of EU residents may be stored (e.g. emails in Teams or Zoom, website cookies on Squarespace and Google Analytics) all data is securely stored on platforms that adhere to EU GDPR requirements.
We reserve the right to change the electronic systems used from time to time. We commit to careful review of each system used to ensure that it provides maximum protections for your private information.
Website and Cookies
We take steps to ensure the security of the Bigger Picture Clinic website. However, users are advised that there is always some risk when transmitting information across the Internet, including a risk that information sent to or from a website may be intercepted, corrupted or modified by third parties. All cookies are stored on platforms that adhere to EU GDPR requirements.
The Bigger Picture Clinic website uses software known as ‘cookies’ to record your visit to the website and collect some statistical information. We use this information to help administer and improve our website. We do not use this information to personally identify you. Information we may collect includes:
- your server address
- your domain name
- the date and time of access to the website
- pages accessed and documents downloaded
- the previous site visited
- if you have visited the website before
- the type of browser software in use.
You may set your web browser to disable cookies when visiting our websites. For details, see aboutcookies.org.
The Bigger Picture Clinic website contains links to external websites. We recommend that you review the privacy policies of those external websites as we are not responsible for their privacy practices.
Use of your information
We only use your personal and sensitive information for purposes which are directly related to the reason you provided us with your information in the first place and where you would reasonably expect us to use your information.
We will not use your personal information for another purpose unless you have given consent (for example, in a consent form) or one of the exceptions under the Privacy Act applies.
Disclosure of your information
We only disclose your personal and sensitive information with your expressed consent and for purposes which are directly related to the reason you provided us with your information in the first place and where you would reasonably expect us to disclose your information.
Direct communications and promotional materials
From time to time, we may send out promotional materials for the purposes of The Bigger Picture Clinic. If you do not wish to receive these communications, you may click ‘unsubscribe’ or contact The Bigger Picture Clinic to unsubscribe.
How to access and correct your information
We will take reasonable steps to ensure that all personal information that we collect, use or disclose is accurate, up-to-date, complete, relevant and not misleading.
We will correct any personal information that we believe to be incorrect, out-of-date, incomplete, irrelevant or misleading. You may request to access or correct your personal information at any time by contacting The Bigger Picture Clinic.
Complaints and enquiries